You can exchange or return the products within 14 days of receiving the product if the product will be in its original condition.

1-  Contact customer service through our email address or our pages on Facebook or Instagram

2- Provide us with your order & mobile numbers.

3- The reason for the replacement or return and the product to be replaced shall be clarified.

4-  In case the product is damage or not match the displayed image in website or sent wrong size or color or wrong item, the problem will be clarified with clear images within a maximum of two days from receipt..

5-  Ajet will  bear the full shipping cost in the case the product is defective or sent wrong product or size or color with promise to exchange or return it.
6-  In case the replacement or return is due to a reason outside of the above, the customer will bear the full shipping cost for exchange or return
7- If a problem appears with any product after using it, the problem shall be communicated and sent in a detailed written form and clear pictures at the same time the problem appears.
8- In case that the product requires quality check, the product will be received and examined by the quality department, and will feedback customer within a maximum 48 hours from receiving order at the company’s headquarters with the appropriate procedure with the status of the order.
9- Replacement shipments are delivered within 3 to 5 working days.
10-   In case of replacement, customer will receive the due amount on bank account or vodafone cash wallet or through instapay.